Terms of Service

Last updated: May 2026

1. Service description

Let's Make A Website Ltd ("LMAW", "we", "us", "our") is a limited company registered in England and Wales. We provide website creation, hosting, domain registration, email provisioning, and business listing management services to small businesses and sole traders in the United Kingdom. These Terms of Service ("Terms") govern your use of our website, platform, and services.

By creating an account and using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Account registration and responsibility

You agree to provide accurate, current, and complete information when registering for an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised access to your account. We are not liable for losses arising from unauthorised use of your account.

3. Service subscription and billing

• Subscription basis: Our services are provided on a monthly subscription basis. You will be billed monthly in advance for the subscription period.
• Pricing: Current pricing is displayed on our website. We reserve the right to change pricing with 30 days' written notice. Price changes apply to new billing cycles only.
• Payment: Payment is due on the first day of each billing period. Failure to pay may result in suspension or termination of your account.
• Recurring billing: By providing payment information, you authorise us to charge your payment method monthly. You must ensure your payment details are kept up to date.

4. Cancellation policy

• How to cancel: You may cancel your subscription at any time by logging into your account or contacting us at support@letsmakeawebsite.co.uk.
• Effective date: Cancellation takes effect at the end of your current billing period. You retain access to your website and services until the end of that period.
• No refund: No refund will be issued for the current billing period. You have 14 calendar days from account creation to cancel for a full refund if you are exercising your right to cancel under distance selling regulations (see section 5).
• Data deletion: Upon cancellation, your personal data will be deleted within 30 days (except where retention is required by law). Your website and content will remain accessible until the end of your billing period.

5. Right to cancel (Consumer Rights)

If you are a consumer (not a business), you have the legal right to cancel your subscription within 14 calendar days of account creation without penalty or obligation to explain your reasons. To exercise this right, contact us at support@letsmakeawebsite.co.uk within 14 days with your full name, email, and account details. We will issue a full refund within 14 days of receiving your cancellation notice.

This right does not apply if you requested that services begin immediately and have already accessed or benefited from the services during the 14-day period.

6. Refund policy

• No refund for service cancellation: Monthly subscription fees are not refundable once your billing period has commenced, except as provided by law (see section 5).
• Refund for service issues: If we are unable to provide services due to our fault (e.g., platform unavailability for more than 7 days), we may provide a refund or credit at our discretion.
• Refund requests: To request a refund, contact us at support@letsmakeawebsite.co.uk within 30 days of the charge. Refunds will be processed to your original payment method within 14 days.
• No refund for user error: We do not issue refunds for user error, accidental deletion of content, or missed services due to inactivity.

7. Content ownership and responsibility

• Your content: You retain full ownership of all content you create and upload to your website, including text, images, videos, and business information.
• Our ownership: We retain ownership of the Let's Make A Website platform, templates, design system, tools, and any generated code or assets.
• Your responsibility: You are solely responsible for ensuring that all content you upload complies with applicable laws, third-party rights, and these Terms. You warrant that you own or have the right to use all content you provide.
• Licence to us: By uploading content to our platform, you grant us a non-exclusive, royalty-free licence to use, host, and deliver your content as part of our services.
• Unlawful content: We may remove content that violates these Terms or applicable law without liability.

8. Domain registration and management

• Domain ownership: Any domains registered through our platform are registered in your name with the domain registrar (ResellerClub). You are the legal owner of the domain.
• Domain transfer: You may transfer your domain to another registrar at any time by requesting the domain transfer code from us. We will provide this within 5 business days.
• Domain registration fees: Domain registration and renewal fees are included in your subscription (where applicable). Renewal notices will be provided 60 days before expiry.
• Domain expiry: Domains that are not renewed will expire and become available for public registration. We are not responsible for lost domains due to non-renewal.
• ICANN rules: Domain registration is subject to ICANN terms and policies. You must maintain valid contact information with the registrar.

9. Acceptable use policy

You agree not to use our services for any unlawful, harmful, or abusive purpose. Specifically, you agree not to:

• Use our services for illegal activities or to promote, encourage, or commit any unlawful acts.
• Create, host, or distribute malware, viruses, spyware, ransomware, or other malicious software.
• Send spam, phishing emails, or unsolicited communications through our platform or your email account.
• Conduct harassment, abuse, threats, or hate speech.
• Distribute child sexual abuse material or engage in child exploitation.
• Engage in defamation, slander, or fraud.
• Infringe third-party intellectual property rights, trademarks, patents, or copyrights.
• Access, hack, or attempt to unauthorise access to our systems or other users' accounts.
• Conduct denial-of-service attacks or other cyber attacks.
• Scrape, crawl, or automate access to our website without permission.
• Use our services for gambling, adult content (without clear age verification), weapons sales, or other regulated activities.

We reserve the right to suspend or terminate your account immediately if we determine you have violated this acceptable use policy.

10. Service availability and interruptions

• Best efforts: We aim to provide continuous, uninterrupted service but do not guarantee 100% uptime.
• Scheduled maintenance: We may conduct scheduled maintenance with reasonable notice. Maintenance is typically performed during off-peak hours.
• Emergency interruptions: In cases of emergency (security incidents, legal compliance, provider issues), we may interrupt service without notice.
• No liability: We are not liable for service interruptions, data loss, or business interruption resulting from force majeure events (natural disasters, pandemics, etc.) unless caused by our negligence.

11. Warranty disclaimer

Our services are provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be error-free, secure, or uninterrupted.

12. Limitation of liability

To the extent permitted by English law, our total liability for any claims arising from or relating to these Terms or our services is limited to the amount you have paid us in the 12 months preceding the claim. This applies to all claims, whether based on contract, tort, negligence, or any other legal theory.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption, even if we have been advised of the possibility of such damages.

13. Intellectual property rights

All intellectual property rights in the Let's Make A Website platform, templates, design system, documentation, and software are owned by LMAW or our licensors. You may not copy, modify, distribute, or reverse-engineer our platform without written permission.

14. Data protection

Your personal data is processed in accordance with our Privacy Policy. By using our services, you consent to our data processing practices as described in the Privacy Policy.

15. Third-party services

Our platform integrates with third-party services (Stripe, Cloudflare, Migadu, etc.) which are subject to their own terms of service. We are not responsible for the actions, omissions, or services of third parties. You should review the terms of any third-party service you use.

16. Changes to these terms

We may modify these Terms at any time. Significant changes will be communicated via email with 30 days' notice. Your continued use of our services after changes constitutes acceptance of the revised Terms. If you disagree with changes, you may cancel your subscription.

17. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms or our services are subject to the exclusive jurisdiction of the courts of England and Wales. You agree to submit to the personal jurisdiction of such courts.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.

19. Entire agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and LMAW regarding our services and supersede all prior agreements and understandings.

20. Contact

For questions about these terms, to exercise your rights, or to report a violation of the acceptable use policy, contact us at: legal@letsmakeawebsite.co.uk or support@letsmakeawebsite.co.uk